Terms & Conditions



1. Parental responsibility for their children

1.1 Children who have medical needs will usually be under the care of medical professionals. It is the responsibility of parents/guardian to provide accurate and uptodate information relating to any allergies/special diets that their child may have or require and that this is backed up with medical evidence.

1.2 Education Catering will always require medical evidence to support the application confirming the child’s allergy or intolerance and parents/guardians must specify what food item/group is to be removed from the menu.

1.3 Medical evidence will only be accepted from a professional medical source i.e. a medical doctor, registered dietitian, nurse, or other qualified NHS medical professional. School composed care plans, private commercial laboratory reactivity results and homeopathic diagnoses will not be accepted.

2. Schools responsibilities:

2.1 It is the school’s responsibility to make parents aware that they are required to register for a special diet meal and provide information to support their child’s special dietary requirements using the Education Catering Special Diet portal

2.2 It remains the school’s responsibility (not Education Catering) to ensure that information is provided and to deal with any emergency situations.

2.3 Schools/Academies/Nurseries/Education Centres/PRUs must ensure that pupils requiring a special diet meal due to food allergies or intolerances have been placed on the applicable database and those details are provided to the caterers. If a pupil arrives for a meal and are not on the database and require a special diet, the child will not be fed until registration has been completed. If the school wishes to instruct the caterer to feed the pupil from the standard menu, they must do so in writing to Edcateringfooddevelopment@hants.gov.uk by 10am of the same day confirming the food to be provided. The responsibility of this decision will sit with the school.

3. Responsibilities of Education Catering:

3.1 Education Catering will take every possible precaution, to ensure that food items detailed in the menus for children with medically proven special diets, will be given to the identified children and that HC3S will manage all appropriate processes.

3.2 There is, however, always a risk that traces of allergens may be transferred to items from our menu during processing, storage, or preparation in our kitchens. For these reasons Education Catering is unable to guarantee that any item on any of our menus is free from trace allergens

3.3 Education Catering reserves the right to decline a request to provide a menu if it considers that the medical risk is too great or insufficient evidence and support has been provided.

3.4 For further details please refer to the Education Catering Medically Identified Special Diets Policy – Primary Schools

4. By using our site you accept these terms

4.1 By using our site, you confirm that you accept these terms of use and that you agree to comply with them. If you do not agree to these terms, you must not use our site.

4.2 We recommend that you print a copy of these terms for future reference.

5. Do not rely on information on this site

5.1 The content on our site is provided for general information only. It is not intended to amount to advice on which you should rely.

5.2 You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site.

5.3 Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up to date.

6. We may make changes to these terms

6.1 We amend these terms from time to time. Every time you wish to use our site, please check these terms to ensure you understand the terms that apply at that time.

7. We may make changes to our site

7.1 We may update and change our site from time to time. We will try to give you reasonable notice of any major changes and an auto notification of changes will be emailed to you.

8. We may suspend or withdraw our site

8.1 Our site is made available free of charge.

8.2 We do not guarantee that our site, or any content on it, will always be available or be uninterrupted.

8.3 We may suspend or withdraw or restrict the availability of all or any part of our site for business and operational reasons.

8.4 We will try to give you reasonable notice of any suspension or withdrawal.

8.5 You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them.

9. Our site is only for users in the UK

9.1 Our site is directed to people residing in the UK only. We do not represent that content available on or through our site is appropriate for use or available in other locations.

10. You must keep your account details safe

10.1 If you choose or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.

10.2 We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms of use.

10.3 If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us at hc3sfooddevelopment@hants.gov.uk

11. How you may use material on our site

11.1 We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

11.2 You may print off one copy, and may download extracts, of any page(s) from our site for your personal use and you may draw the attention of others within your organisation to content posted on our site.

11.3 You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

11.4 Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged.

12. We are not responsible for websites we link to

12.1 Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them.

12.2 We have no control over the contents of those sites or resources.

13. Our responsibility for loss or damage suffered by you

13.1 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents, or subcontractors and for fraud or fraudulent misrepresentation.

13.2 Please note that we only provide our site for domestic and private use. You agree not to use our site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

13.3 If defective digital content that we have supplied, damages a device or digital content belonging to you and this is caused by our failure to use reasonable care and skill, we will either repair the damage or pay you compensation. However, we will not be liable for damage that you could have avoided by following our advice to apply an update offered to you free of charge or for damage that was caused by you failing to correctly follow installation instructions or to have in place the minimum system requirements advised by us.

14. Rules about linking to our site

14.1 You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.

14.2 You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

14.3 You must not establish a link to our site in any website that is not owned by you.

14.4 Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page.

14.5 We reserve the right to withdraw linking permission without notice.

15. We are not responsible for viruses and you must not introduce them

15.1 We do not guarantee that our site will be secure or free from bugs or viruses.

15.2 You are responsible for configuring your information technology, computer programmes and platform to access our site. You should use your own virus protection software.

15.3 You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored, or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

16. Which country's laws apply to any disputes?

16.1 Please note that these terms of use, their subject matter and their formation, are governed by English law. You and we both agree that the courts of England and Wales will have exclusive jurisdiction.

Get in touch

Education Catering, Bar End Road, Winchester SO23 9NR

02380 629 388
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